As the novel coronavirus (COVID-19) continues to impact our primary markets of Southern California and Southern Nevada, and throughout the nation, we’re here to serve you. Here are the steps we're taking to keep our members and team healthy during this outbreak. And please be assured, your funds and your accounts at the Credit Union remain safe.

Branch hours

Members may need to wait their turn to enter a branch, as we're limiting the number of people in a branch at any given time.

ATM access

All SCE FCU ATMs remain available.

Limited in-branch transactions

For the protection of our members and our team, we're limiting in-branch transactions

While branch services have normalized, we continue to invite members to take advantage of the many ways they can access their account without visiting a branch.

remote accesses

	Mobile Banking with Remote Deposit	Our mobile app gives you secure 24/7 access to your accounts when you need it. Download our app at Google Play or the App Store
	Online Banking	Available 24/7 at scefcu.org Don't yet have a log in? Sign up now!
	Text Banking	Once activated through your Online Banking account, you can text us at 454545. Get more info here!
	ATMs	Find the ATM nearest you by texting your address, intersection or zip code to 91989; by voice automation at 888.748.3266; through our Mobile Banking app; or by using the online locator
	Member Care Center	Visit the Contact Us section to send us a Secure eMail or call 800.866.6474 if you need to speak with us 24/7
	FastLine Phone Teller	24/7 automated voice response at 800.866.6575

Changes to services

Changes to services

changes to services

Debit Cards	Instant-issue cards are no longer being offered. Replacement debit cards should be received within 5 to 7 days. Emergency orders can be delivered after two business days
Remote deposits	To request an increase in your daily limit, please call us
Wires - incoming	Received by 2pm for same-day posting
Wires - outgoing	Submit by 2pm Monday through Friday for same-day processing

Relief options

Improving the lives of members

During these uncertain times your Credit Union remains committed to our mission to improve the lives of our members. Here are the relief measures we’ve put in place for members who’ve been financially impacted by COVID-19:

loan relief

Assistance on an existing SCE FCU loan	To request assistance with an existing Mortgage Loan, please visit our Mortgage Relief page. To request assistance, including the ability to skip up to two payments with no fee, submit your request through our Loan Relief Request page
Emergency Relief loan	You can review parameters and submit your request through our Loan Relief Request page
No fees for additional withdrawals	On Super Saver or Youth Super Saver

For our business members, you may also want to learn about Disaster Loan Assistance from the Small Business Administration.

What we're doing...

What we’re doing...

• We’re closely monitoring information from local, state, and federal health officials to ensure we’re acting consistently with recommendations and guidelines from those agencies
• We’re also ensuring our team members have the information they need to stay healthy and that they stay home if they’re not feeling well. We’re offering remote work options to team members, to have fewer people occupying our buildings as we strive to ensure everyone's health We’re increasing the frequency with which we disinfect surfaces, apply hand sanitizer and wash our hands
• We’ve removed cookies, water, coffee and candy from branch lobbies. Magazines and children’s toys have been removed. email receipt options are being utilized when possible

What you can do...

What you can do...

• Adhere to the latest recommendations from the Centers for Disease Control and your local county health services department
• Learn more about our online and mobile banking features, so you can do your banking from almost anywhere 24 hours a day, 7 days a week. We have online and mobile tools to help you check balances, make transfers and loan payments, deposit checks and apply for new services from wherever you happen to be
• Get the most up to date information on our response to the COVID-19 pandemic by this page and following the Credit Union on social media

Free educational & counseling resources

Free educational & counseling resources

For kids, parents & teachers, we offer the Money Mammals Club:

• Fun games & music videos
• $mart quests

For adults:

• Interactive educational modules
• Information on counseling services, debt management and online tools
• Information on how to protect yourself from Coronavirus-related scams

The health and safety of our members and team members continues to be our top priority, as we ensure our service to you is uninterrupted and remains at the highest level possible.

Sincerely,
Your SCE FCU Family